GENERAL TERMS AND CONDITIONS OF SALE
Article 1 - Preamble
The Seller (Doka Productions) carries out an e-commerce activity and offers a service of selling Products online on the website https://circus.radiomeuh.com
These terms and conditions (hereinafter referred to as "Terms") are exclusively reserved for consumer and non-professional buyers. Doka Productions is committed to respecting all the provisions of the French Consumer Code relating to distance selling.
Article 2 - Special conditions of sale
The Conditions apply to all sales of Products by the Seller to the Buyer, made through the Website. Doka Productions reserves the right to adapt or modify at any time the present general sales conditions. In case of modification, the general sales conditions in force on the day of the order will be applied to each order.
When placing an order, the customer acknowledges having read the special conditions of sale stated on the screen (product name, description, weight, color, price, quantity, specificity) and expressly declares to accept them without reservation.
The placing of the order and its confirmation by the customer, materializes its full acceptance to the particular conditions of sale, only applicable to the order.
Article 3 - Product descriptions
The photographs and videos illustrating the products are not part of the contractual field. If, despite all our precautions, errors have been introduced, the responsibility of the company " Doka Productions " cannot be engaged.
Indeed, the photographs in the catalog are as accurate as possible, but can not ensure a perfect similarity with the product offered.
Article 4 - Order
The order is summarized with all the products selected by the customer who validates it. It becomes effective by clicking on the "Validate" button on the virtual payment terminal monetico Crédit Mutuel or other banking service offered by the company "Doka Productions".
In this case, the buyer who wishes to purchase a product must :
-Fill in the identification form on which he will indicate all the requested information
-Validate his order after having checked it.
-Make the payment in the conditions provided.
-Confirm the order and payment.
Article 4.1 - Validation of orders
https://circus.radiomeuh.com confirme l’acceptation de sa commande au client par courrier électronique. La vente ne sera conclue qu’à compter de la confirmation de la commande par httpss://circus.radiomeuh.com
The confirmation of the order implies acceptance by the buyer of the present conditions of sale, the recognition of having perfect knowledge of them and the renunciation to prevail itself of its own conditions of purchase or other conditions.
All the data provided and the recorded confirmation will be worth proof of the transaction. The confirmation will be worth signature and acceptance of the operations carried out.
Doka Productions reserves the right not to confirm an order for any reason whatsoever, in particular due to the supply of products, a problem concerning the legibility of the order received, an abnormal order or a foreseeable problem concerning the delivery to be made.
Doka Productions undertakes to inform the customer by any means and as soon as possible.
Any new order will be possible only after regular payment by the customer of the sums due for his previous orders.
Article 4.2 - Validity of the offer / Unavailability of products
The offers presented by the Seller on the Site are valid as long as they are visible on the site, within the limits of available stocks.
The photographs and descriptions of the products are given as an indication, and may undergo slight modifications without our responsibility being engaged or the regularity of the sale being disputed.
Upon receipt of your order, we check the availability of the product(s) ordered.
In the event that a Product ordered by the Buyer is unavailable, the Seller undertakes to inform the Buyer by e-mail as soon as it becomes aware of this unavailability.
In case of unavailability, we commit ourselves within 30 days from the validation of the order to offer you either an exchange or a refund within the legal time limits.
If one of the products in your order is out of stock, we will ship the rest of your order.
Article 5 - Price / Payment
The prices of the Products indicated on the pages of the Site correspond to the prices including all taxes and excluding the participation in the expenses of logistic preparation and forwarding.
The Seller reserves the right to modify the prices of the Products presented on the Site.
However, the Products will be invoiced to the Buyer on the basis of the prices in force at the time of the validation of the Order.
Article 5.1 - Terms of payment
The payment of the Order will be made by credit card. The payment is made by secure bank server at the time of the order. This implies that no banking information concerning you transits via the site https://circus.radiomeuh.com. The payment by card is therefore perfectly secure. Personal information transmitted from the httpss://circus.radiomeuh.com site to the processing center is protected and encrypted by the SSL (Secure Socket Layers) system. Your order will be registered and validated as soon as the bank accepts your payment.
The payment order made by credit card cannot be cancelled. Consequently, the payment of the Order by the Buyer is irrevocable, without prejudice to the Buyer's right to withdraw or cancel the Order at a later date.
Article 5.2 - Transfer of ownership
The transfer of ownership of the Product to the Buyer will only take place upon receipt of the order by the customer.
Article 5.3 - Default of Payment
Doka Productions reserves the right to refuse to make a delivery or to honour an order from a consumer who has not paid in full or in part for a previous order or with whom a payment dispute is being administered.
Article 6 - Delivery
The products are delivered to the address indicated by the customer on the order form, in metropolitan France, and in the whole world.
If he wishes, the customer can ask for the invoice to be sent to the billing address and not the delivery address by validating the option provided for this purpose on the order form.
The deliveries are ensured by the Post office according to the tariff conditions below.
Shipping France
Standard Colissimo : 6,95 €.
Colissimo Relay : 5,40 €.
Shipping Switzerland & EU
Standard Colissimo : 12,50
Colissimo Relay : 11,80 €.
Shipping to France: Colissimo Access France (48h without signature) or Lettre Max
The delivery by Colissimo is carried out by the Post office in 48h worked in Metropolitan France.
Your parcel is delivered to you without signature except in the case of a wine delivery. If you are absent at the time of the first passage of our provider a second passage will be carried out. In case of new absence a notice of passage will be deposited in your mailbox or will be sent to you in the days to come to inform you of the availability of your parcel in your post office. It will be waiting for you there for 15 days.
The average delivery time is 3 days (not guaranteed by the carrier).
You can track the delivery of your order by going to the tracking page of our delivery provider.
The Seller undertakes to deliver the Order within thirty days at the latest from the day following the validation of the Order.
The overtaking of more than 7 days of the delivery time of forwarding can give place to a cancellation of the order since this one was not dispatched of our warehouses. To do this, simply contact us at the following address: info@doka-prod.com. Your order will be fully refunded within a maximum of 14 days following the date on which you have informed us of your cancellation.
In the event that you receive the package: refuse it and request a refund of your order at the address indicated above. As soon as we have confirmation of the return of your package, we will refund you within 14 days.
The times indicated are average times and correspond to the processing, preparation and shipment of your order (from the warehouse). They run from the validation of the order.
To this time, you must add the delivery time of the carrier.
If the Product is delivered after the cancellation of the Order, the refund will take place upon receipt by the Seller of the Product in its original condition. The return of the Product and the reimbursement of the Buyer will take place under the conditions set out below in Article 7 - Right of Withdrawal.
Article 7 - Right of withdrawal
Buyers, non-professional individuals, have a withdrawal period of fourteen days from the day after receipt of the products to return the product to the seller or for exchange or refund without penalty, except for return costs.
If the time limit expires on a Saturday, Sunday or holiday, it is extended until the next business day.
Any request for exchange or refund must be made by email to info@doka-prod.com. The customer must return the item(s) in their original packaging to the following address
Doka Productions
394 impasse des envers d'en bas
74450 le Grand-Bornand - FRANCE
By specifying whether it is an exchange or a refund.
Sample withdrawal form (use not required) :
To the attention of Doka Productions, 394 impasse des envers d'en bas
74450 le Grand-Bornand - FRANCE
I hereby notify you of my withdrawal from the contract concerning
on the sale of the goods below:
Ordered on (*)/received on (*): Order number and product details: (*)
Name of the consumer :(*)
Consumer's address :(*)
Date :(*)
The customer is required to return the goods, at his own expense, within 14 days of sending his retraction.
If the customer exercises his right of withdrawal, Doka Productions is obliged to reimburse the sums paid by the customer, including the initial delivery costs, without any costs for the customer, except for the return costs. The refund will be made within a maximum of 14 days after receipt of the returned products. It is however specified that, concerning the initial delivery costs, these will only be refunded at the standard rate whatever the option chosen by the customer at the time of delivery (express delivery ....).
In case of exchange, the new products will be sent, at the customer's expense, upon receipt of the returned products
Article 8 - Warranty
The products sold by the company " Doka Productions ", on the Radio Meuh Circus Festival website, benefit from the legal guarantee of conformity provided for in articles L 211-4 and following of the Consumer Code. Any claim must be made by post within the legal time limit to the following address Doka Productions, 394 impasse des envers d'en bas 74450 le Grand-Bornand - FRANCE. After approval by Doka Productions, the customer must send the defective goods back to Doka Productions at his own expense, together with the final invoice. The return costs will be fully reimbursed at the standard rate.
Article 9 - Return of goods
No return of merchandise will be possible without first contacting "Doka Productions" by email ( info@doka-prod.com ), so that "Doka Productions" can inform the customer about the conditions and the exact address of the return.
The return of goods is at the customer's expense and can only concern goods that have not been altered in any way and in their original packaging.
Article 10 - Force majeure
Doka Productions shall not be held liable for any failure to fulfill its contractual obligations due to force majeure or unforeseen circumstances such as strikes, fires, floods, natural disasters or other events, this list not being exhaustive.
Article 11 - Dispute
The present contract is subject to French law. The company " Doka Productions " cannot be held responsible for damages of any kind, whether material or immaterial or physical, which could result from a bad use or functioning of the products. The same applies to any modifications made by the manufacturers of the products.
The responsibility of the company "Doka Productions" will, in any case, be limited to the amount of the order and will not be held liable for simple errors or omissions that may have occurred despite all the precautions taken in the presentation of the products.
It is reminded that the search for an amicable solution will always be privileged. Complaints or disputes will always be received with kindness, good faith being always presumed in the one who takes the trouble to expose his situation.
In the event of a dispute, the customer shall first contact the company "Doka Productions" to seek an amicable solution. Failing that, the competent court will be, by derogation to the legal rules of competence, the one of ANNECY.
Article 12 - Reservation of ownership
Doka Productions" retains ownership of the goods sold until full payment of the price in principal and interest. The mere handing over of a title of payment does not constitute a payment. In the absence of full payment, "Doka Productions" is entitled to demand the immediate return of the goods sold. The costs that may be incurred for the collection of the sums due, capital and interest, as well as the costs that may be incurred for the return of the goods sold, are to be borne by the customer.
Article 13 - Intellectual Property
All elements of the "Radio Meuh Circus Festival" website are and remain the exclusive intellectual property of Doka Productions.
No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, the elements of the site whether they are software, visual or sound.
Any simple link or hypertext link is strictly prohibited without the express written consent of Doka Productions.
Article 14 - Protection of minors
In accordance with article L. 3342-1 of the Public Health Code, the sale of alcohol to minors under the age of sixteen (16) is prohibited. The Customer undertakes to be at least 16 years old when placing an order. The abuse of alcohol is dangerous for your health. It should be consumed in moderation.
Article 14 - Legal information
The need to have personal information collected for the purposes of distance selling is mandatory, this information being essential for the processing and delivery of orders, the establishment of invoices and guarantees. The lack of information leads to the invalidity of the order.
In accordance with the French law "Informatique et Libertés", the processing of personal information relating to customers has been declared to the Commission Nationale de l'Informatique et des Libertés (CNIL). The customer has the right to access, modify, rectify and delete data concerning him/her, which he/she can exercise by contacting the company "Doka Productions".
Doka Productions
394 impasse des envers d'en bas
74450 le Grand-Bornand
info@doka-prod.com
Siren 503 232 290 RCS ANNECY APE 9002Z
INTRA VAT NUMBER FR 375 0323229000018